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CPER’s Quality Team consists of a group of dedicated individuals who has solidified their focus on Quality Improvement, system trends and system concerns.

Ang Burgess, Lead Quality Specialist Bio
Mike Longeway, Quality Specialist Bio
Jen Charlton, Lead Peer Paramedic Practice Auditor Bio
Paramedic Practice Auditor Group Bio

The Quality Program links the interrelated quality improvement and quality assurance functions. The Base Hospital is required to have an active quality assurance program to review documentation of Paramedic care. Each year the Quality Program reviews on average 25,000 completed ePCRs through multiple means including a random sample audit process with the proficiency and efficiency in quality chart auditing, call review and feedback the Quality Team is able to focus on the system concerns and enact true quality improvement across our region.

The Quality Team staff supports the CPER program by providing leadership, expertise, advice and enthusiasm. Quality is committed to creating a Culture of Safety across our region to allow the more than 1200 Paramedics in our region the ability to provide the best possible care.