CPER’s Quality Team consists of a group of dedicated individuals who has solidified their focus on Quality Improvement, system trends and system concerns.

Ang Burgess, Lead Quality Specialist Bio
Mike Longeway, Quality Specialist Bio
Jen Charlton, Lead Peer Paramedic Practice Auditor Bio
Paramedic Practice Auditor Group Bio

The Quality Program links the interrelated quality improvement and quality assurance functions. The Base Hospital is required to have an active quality assurance program to review documentation of Paramedic care. Each year the Quality Program reviews on average 25,000 completed ePCRs through multiple means including a random sample audit process with the proficiency and efficiency in quality chart auditing, call review and feedback the Quality Team is able to focus on the system concerns and enact true quality improvement across our region.

The Quality Team staff supports the CPER program by providing leadership, expertise, advice and enthusiasm. Quality is committed to creating a Culture of Safety across our region to allow the more than 1200 Paramedics in our region the ability to provide the best possible care.


Online Submission

CareReports can be completed by Paramedics, Service Operators or others wishing to communicate with CPER's Quality Program. Please complete the form with as much detail as possible to provide context for full analysis.


Terms within Quality

Are you confident you can define "“Critical Omission or Commission"? Difinitions for common terms used within Quality can be found here.

Process Maps

Workflow Diagrams

The Quality Program has a completed all of its processes which will assist to identify improvements for effciency and standardization regionally and provincially. The goal is to provide better service to our Paramedics, stakeholders and community.

430 McNeilly Road, Unit 201

Stoney Creek, Ontario  L8E 5E3

Phone: 905-521-2100 x 71223

Fax: 905-643-1104