Login Help

login iconIf you are unable to log on to the website we have a few tips that may help you to fix that.

pw reset login popup

Tip #1

Your login ID is your email address. This is typically your service email, if you are with multiple services all email addresses will work. If you have added a personal email to your profile in MedicNET that email address will also allow you to log on.

Tip #2

New users must click the link in the log on pop up that says "First time log-on or forgotten password?". This link is used to setup your log on password. When you click the link you will be directed to MedicNET. Enter your email address. If you see a green check mark, your email is valid in the system.

When you click submit an email will be sent to the address you entered. The password reset link is only valid for two (2) hours. If you are unable to complete the password reset in that time you will need to repeat the process.

pw reset popup

pw reset success

pw reset strength

Tip #3

The rules for your password will be shown to the right. As you enter your password and meet the various rules the corisponding rule will show a green check mark to show that you have met the requirement. Once all rules have been maked as met you can submit your password change.

Tip #4

If you have tried all email addresses and do not see a green check mark, please contact CPER so we can resolve the issue for you.

If your email address was valid but you are not receiving the email, check your Junk, Spam, Trash and Deleted folders for the email account you entered when requesting a password reset. If no email is received with in 10 minutes please contact us so we can assist.


430 McNeilly Road, Unit 201

Stoney Creek, Ontario  L8E 5E3

Phone: 905-521-2100 x 71223

Fax: 905-643-1104